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TAC Employment Opportunities

 

Risk Management Services – Risk Control Manager

Manage the TAC Risk Control division within the TAC Risk Management Services (RMS) Department to provide comprehensive safety, law enforcement, and human resources consultation and training to TAC Risk Management Pool (TAC RMP) members. Collaborate with RMS, TAC-affiliate organizations, and third-party vendors to develop and deliver quality presentations, materials and learning resources for TAC RMP member personnel performing workplace safety, law enforcement, and human resources functions.

The successful candidate will have proven themselves in the Risk Control industry and be able to demonstrate their experience. Experience or familiarity with county government, political subdivisions, and risk pools preferred.

The Risk Control Manager will be expected to:

  • Provide management and oversight to the Risk Control division, including staff supervision and serve as a resource for all RMS staff. Responsible for risk control staff industry training and compliance with established policies and procedures.
  • Develop and implement operational policies and procedures and quality control measures for the division, including appropriate collaboration with the RMS department and TAC management. Identify, document and improve risk control staff and system procedural efficiencies.
  • Provide customer service for TAC and TAC RMP members, staff, and the general public.
  • Collaborate as a team leader or member on special projects and new program development.
  • Be responsible for contributing to overall management of the RMS, including conducting monthly division meetings and participating in RMS management meetings.
  • Work with division staff to identify opportunities for risk control program and implement appropriate actions. 
  • Coordinate with underwriting, marketing and claims to ensure that TAC RMP members receive appropriate risk management loss control services based on exposures and claims history.
  • Identify opportunities for new or innovative risk control projects and develop plans for design and execution. Maintain knowledge of trends and issues in risk control, including workplace safety, law enforcement, and human resources, to develop and deliver services to TAC RMP members.
  • Maintain positive relationships externally and internally with individuals and organizations related to further TAC’s objectives related to risk control.
  • Assist in the development of the risk control division budget, including expenditure forecasts; manage division budget and monitor expenditures.
  • Create, implement and monitor quality control measures within the division.
  • Attend and contribute to RMS department meetings.
  • Perform other duties as assigned.

Experience / Education Requirements

  • Bachelor’s degree or a minimum of 10 years of progressively responsible experience in risk control and risk management required, including a minimum of five years managerial experience. 
  • Professional designation (ARM, CSP) in a risk management field preferred
  • Project management experience preferred

Other Knowledge, Skills & Abilities

  • Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
  • Position must protect confidential and proprietary TAC RMP information. 
  • Position requires a high degree of professionalism in representing TAC and the TAC RMP in significant contacts with elected officials, public employees, and members. 
  • Must be proficient in use of personal computer and Microsoft Office products including: Word, Excel, and PowerPoint.
  • Must function independently with minimal supervision.
  • Excellent time management, organizational and record keeping skills required.
  • Valid Texas driver’s license and good driving record required.

Physical Requirements

Position requires travel.

  • May be required to drive for extended periods of time.
  • May be required to remain in a stationary position for extended periods of time.
  • May be required to move or transport boxes or equipment occasionally.
  • May be required to ascend stairs or a ladder.
  • May be exposed to extreme weather conditions during travel.

Please send cover letter, salary requirement and resume to . No phone calls, please. ​


CIRA Support Specialist

Position is responsible for providing day-to-day technical and customer service support to TAC County Information Resources Agency (TAC CIRA) members by responding to incoming calls, member help tickets and email.  Responsible for assisting and resolving member issues related to website content updates, email account support, maintenance and troubleshooting. Position assists CIRA Manager and CIRA Coordinator with department tasks and projects as assigned. Position is full-time, with set hours from 8 a.m. to 5 p.m., Monday through Friday.

Essential Responsibilities

  • ​Provide timely technical and customer service support to TAC CIRA members by responding to telephone calls, member help tickets received through help desk tool, currently Happy Fox, and email.​
  • Perform troubleshooting for TAC CIRA members for technical issues including email password resets, instruction on email setup, website update and maintenance and website content updates.​
  • Required to achieve a high level of customer satisfaction through use of proper customer service techniques and to promptly respond to member issues. 
  • Properly document, track and monitor member issues in help desk tool, currently Happy Fox, and resolve all issues in a timely manner. Must provide periodic reports to CIRA Manager as requested.
  • Assist in maintenance of membership records in TAC’s membership database, currently iMIS, and provide a monthly email activity report to Membership Manager.
  • Provide support for the TAC Listservs, including password resets for subscriber accounts and assisting TAC moderators with account troubleshooting.
  • Assist with projects and special assignments as requested by CIRA Manager.
  • Perform other duties as assigned.
E​xperience / Education Requirements
  • Bachelor’s degree in business, communications, computer science or related field is required.
  • A minimum of two years’ experience performing technical troubleshooting or direct customer service support in a customer service focused environment required.
  • Web design and web content management skills preferred.
  • Experience with email account troubleshooting preferred. This includes spam settings, DNS protocols, MX records and email blacklist monitors.
  • CompTIA A+ certification preferred but not required.​

Other Knowledge, Skills and Abilities 

  • Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
  • Position requires a high degree of professionalism in representing TAC and TAC CIRA when in contact with members.  
  • Customer service desk, incident management or problem management skills preferred.
  • Must be customer service oriented, and be hospitable, patient, friendly and polite.
  • Must be highly proficient in use of personal computer and Microsoft Office products including: Office 365, Word, Excel, and PowerPoint. 
  • Experience with virtual environments and internet browsers required.
  • Position requires the ability to analyze data and produce related reports. 
  • Must be able to function independently with minimal supervision.  Excellent time management and record keeping required. ​

 Physical Requirements

  • ​Standing - Minimal
  • Sitting - All functions
  • Walking - Some functions
  • Lifting - Some functions 
  • Pushing/Pulling loads - Some functions 
  • Kneeling/squatting - Some functions
  • Climbing stairs - Not required
  • Climbing ladder - Not required

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned. This job description is subject to change any time.

Please send cover letter, salary requirement and resume to . No phone calls, please. 


RMS Risk Management Consultant​ – Northwest Region (InsuranceMarketing/Consulting)

The Texas Association of Counties Risk Management Pool (TAC RMP) provides risk management solutions to Texas political subdivisions, primarily Texas counties, for property, general and auto liability, public officials and law enforcement liability and workers’ compensation. The TAC Risk Management Services department is seeking a highly qualified applicant for the Risk Management Consultant (RMC) position for the Northwest Region. Primary responsibilities include providing risk management consulting services to members and prospective members of the TAC RMP. Seventy-five percent travel.

The ideal candidate will be expected to participate with the Risk Management Services (RMS) team assigned to a regional territory, to identify service opportunities and maintain existing business, assist TAC RMP members with identification of risk and coverage options, including limits of liability and deductibles, and build and maintain relationships with TAC RMP members by understanding member needs and the local competitive landscape.  A successful candidate will have the experience and proven track record with county government, political subdivisions, or risk pools to provide accurate and timely risk management consulting services to members and prospective members related to all lines of coverage.

Essential Responsibilities

  • Effectively communicate the TAC RMP’s current coverage options and service opportunities;
  • Build and maintain strong relationships with members by developing a thorough understanding of each member’s needs;
  • Submit routine field notes which serve as an organization record of member information;
  • Be knowledgeable in, understand and communicate risk management practices, market conditions and competitor information to maximize TAC RMP coverage for members and prospective members;
  • Develop and deliver formal proposals, including details of coverage, limits, deductibles and other pertinent information to county decision-makers;
  • Ability to comfortably speak in public and deliver risk management presentations and training to large audiences including presenting to commissioners court in open meetings;
  • Conduct in-person appointments with members to communicate renewals, quotes, explanation of coverage details and promote risk control services;
  • Review member losses, identify potential exposures, and ensure members have proper coverage;
  • Act as the liaison between member, underwriting, risk control and claims as appropriate;
  • Work in conjunction with risk control to provide the most appropriate and best possible services;
  • Travel at least 75 percent of each workweek by car or air to work directly with members and potential members, with multi-night overnight stays weekly, including responsibility for planning and cost control;
  • Attend and professionally represent TAC and the TAC RMP at TAC-sponsored and TAC-affiliate organization conferences for county officials and employees, including working the TAC booth at vendor halls; and
  • Collaborate as a team member on internal special projects and new program development.
E​xperience / Education Requirements
  • Bachelor’s degree in Risk Management, Marketing, Business Administration or related field is preferred;
  • Completion of Certified Insurance Counselor (CIC), Certified Risk Manager (CRM), Chartered Property ​Casualty Underwriter (CPCU), Associate in Risk Management (ARM) or All Lines Insurance Adjuster is highly preferred;
  • Minimum of five years of experience in sales, commercial insurance sales/marketing or underwriting;
  • Proven track record of insurance sales is preferred;
  • Valid Texas driver’s license and good driving record required.

Other Knowledge, Skills and Abilities 

  • Ability to self-start and exercise good judgment and discipline;
  • Accountable for informing risk management staff and management of territory updates and maintaining routine field notes;
  • Excellent communications skills, both written and verbal, and the ability to relate to persons from varying economic, educational and cultural backgrounds;
  • Ability to present a high degree of professionalism with elected officials, members and others;
  • Proficiency in the use of personal computer and Microsoft Office products including, but not limited to Word, Excel, PowerPoint, SharePoint and various reporting tools;
  • Excellent time management and record keeping.

 Physical Requirements

  • Must be able to drive or fly for extended periods of time;
  • May be required to remain in a stationary position for extended periods of time while attending conferences or during training sessions;
  • May be required to move or transport boxes or equipment occasional;
  • May be required to ascend stairs;
  • May be exposed to extreme weather conditions during travel.

 Please send cover letter, salary requirement and resume to . No phone calls, please. 


 
Please send cover letter, salary requirement and resume to . No phone calls, please. ​​Applicant Federal Postings

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