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TAC Employment Opportunities

 

Project Coordinator

The Texas Association of Counties (TAC) is seeking a qualified person with a minimum of five years’ experience in coordinating projects for adult education programs. Primary responsibilities are providing professional and timely customer service support to TAC’s Education Services customers. The position will work with Education Services customers to coordinate the planning, marketing, production and evaluation of assigned TAC Education programs and its affiliate organization conferences. The Project Coordinator will coordinate conference registration process; compile and produce conference materials; develop computerized presentation technology; and contact and coordinate with speakers, hotels and meetings facilities. The Project Coordinator will also coordinate with other staff to deliver Education Services to TAC members and Education Services customers.

Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds. The position also requires a high degree of professionalism in representing TAC in significant contacts with elected officials, members of state governmental offices and members. Knowledge and ability to learn audio visual equipment required. Must be proficient in use of personal computer and Microsoft Office products including Word, Excel and PowerPoint and have excellent time management. CMP preferred. Travel required.

Please send cover letter with salary requirement and resume to . No phone calls, please.​


Senior Systems Security Engineer

The IT Infrastructure Services team is seeking a highly qualified Senior Systems Security Engineer. This position is responsible for assessing, designing and implementing network and security architectures leveraging the Texas Association of Counties’ (TAC) current information technology (IT). Responsible for serving as first responder to any security alert.

Also responsible for maintaining, administering and managing all aspects of the IT infrastructure related to security. Serve as TAC’s Information Security Officer.

Essential Job Functions

  1. Serve as TAC’s Information Security Officer, responsible for: (1) development and implementation of security policies and procedures, control standards and operational practices; (2) the on-going operational security assessment and measurement of information security risk; (3) development and review of compliance documentation, including configuration plans, network infrastructure plans and business continuity and disaster recovery plans; (4) creation of technical and business documentation, including system diagrams, workflow diagrams and presentations; and (5) monitoring the health of IT infrastructure systems, providing regular performance and capacity metrics and recommending performance improvements.  
  2. Responsible for the design and delivery of networking and security solutions using TAC’s technology, currently VMware including NSX and VxRail, following through to installation, configuration, testing and support. Work with IT team in identifying and resolving day-to-day security, compliance and business growth needs, including implementing system releases, upgrades and other changes.
  3. Participate in development, planning, implementing and testing TAC’s disaster recovery solution, including planned fail-over tests.
  4. Serve as first responder to any security alert or concern and work with IT team, executive management and third-party vendors to resolve issue. Participate in on-call 24x7 support as needed in the event of an IT system outage or failure.
  5. Provide direct technical support in life cycle planning, program management, integration, systems programming and delivering IT infrastructure initiatives, including monitoring performance management of enterprise VMware VSphere environments across data centers; assessing information systems against security controls and NIST SP 800-53; troubleshooting and analyzing performance in virtual environments (VMware); and hands-on technical leadership to business and information technology project teams.
  6. Collaborate with third-party vendors to ensure contracted scope of work, requirements and deliverables meet TAC’s business needs and long-term strategy for IT infrastructure.
  7. Participate in the development of TAC’s long-term IT strategy, including architectural and engineering discussions to understand business and technical objectives and requirements to develop effective solutions.
  8. Serve as lead or participate as a technical subject matter expert on teams responsible for IT and IT infrastructure projects.
  9. Continue learning and professional growth and development through ongoing education and conferences related to technology and security advances.
  10. Perform other duties as assigned.

Experience / Education Requirements

  • Bachelor’s degree in computer science, engineering, management information systems or related field. Master’s degree in computer science, engineering or management information systems preferred 
  • A minimum of three years’ experience in administering, managing and operating Security Information and Event Management (SIEM) solutions.
  • A minimum of five years’ experience in implementing and sustaining VMware installation, configuration, management and data protection of high-availability virtualized environments including networking security.
  • Must be proficient in use of integrated converged infrastructure stack (VCE Vblock, VxRail). Experience with VMware NSX preferred.
  • Advanced knowledge and experience with VMware vSphere required.
  • Experience and proficiency with the following required:
    • EMC Data Domain and Networker
    • Information security and network security domains as a technical lead or senior engineer/architect for medium to large IT projects
    • Data center virtualization, network architecture/design (preferably to meet HIPAA compliance) and software defined networking
  • Highly preferred certifications:
    • VMware Certified Professional (VCP)
    • VMware Certified Advanced Professional (VCAP)
    • VCE Certified Converged Infrastructure Association (VCE-CIA)
    • Cisco Certified Network Associate (CCNA)
    • Certified Information Systems Security Professional (CISSP)
    • Microsoft Certified Solutions Expert (MCSE)
    • Microsoft Certified IT Professional (MCITP)

Other Skills & Abilities

  • Position requires strong leadership skills and a proven track record for managing large and complex initiatives and delivering solutions to complex problems based on a broad perspective.
  • Must demonstrate strong organizational, analytical and problem-solving skills to evaluate situations, make recommendations and take prompt, effective corrective action.
  • Must function independently and successfully manage multiple simultaneous projects with deadlines with the ability to maintain detailed project plans that include milestones, tasks and target dates of completion.
  • Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
  • Position requires a high degree of professionalism and courtesy in representing the department, both internally and in its contacts with third-party vendors. 
  •  Must be highly organized with attention to detail and exceptional follow-through.
  • Excellent time management and prioritization skills required.
  •  Must be a focused and versatile team player who is comfortable under pressure, able to establish cooperative working relationships, motivate a team, set direction, identify and resolve conflicts and mentor IT team members.
  • Must demonstrate a proven ability to quickly build relationships and earn the trust of management and team members.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned. This job description is subject to change any time.

Please send cover letter, salary requirement and resume to . No phone calls, please. 


IT Help Desk Manager

The IT Help Desk Services team is seeking a qualified IT Help Desk Manager. This position will manage the TAC information technology (IT) help desk services function to meet objectives set by the Director of Administration. Position is responsible for the oversight and supervision of daily operations of the IT help desk team to ensure services meet TAC’s business and internal customer service requirements. Oversee delivery of technical support, including IT Service Level Agreements (SLAs). Responsible for development and implementation of IT help desk policies and procedures. May require evening and weekend work. 

Essential Job Functions
  1. Manage the IT helpline services function, including delivery of customer services, oversight of IT help desk ticket escalations, support onboarding employees with desktop set-up, email access, application installation, distribution groups, security groups and telephone setup and develop desktop/laptop imaging and software deployment. 
  2. Supervise the IT help desk team, including orientation training, performance evaluation, recommendation for continuing education, coordination of team training and scheduling to ensure adequate coverage during normal business hours.
  3. Responsible for the development, implementation and periodic review of IT SLAs process to ensure that TAC’s business and internal customer services needs are being met, including use of performance measures that track ticket status, response time and completion.
  4. Ensure processes and procedures are in place to promptly resolve TAC business and end-user issues related to IT services, including e-mail access, password resets, Wi-Fi, telephone and voicemail function, email distribution groups, security groups, network printers and other technical support.
  5. Develop the draft budget for the IT help desk function and manage division budget, including expenditure forecasts and monitoring. 
  6. Assist with development, implementation and periodic review of standards related to basic IT skills and knowledge base for  IT help desk team and other end-users, including recommended training and “how-to" documentation to help staff resolve technical issues.
  7. Prepare and deliver timely reports on the operations of IT help desk services as requested, but not less frequently than monthly. 
  8. Participate as team member for special projects and serve as a technical subject matter expert as needed. 
  9. Comply with division process and procedures, including updating work order status and documenting actions performed for all assigned work order using associations help desk tracking software.
  10. Participate in on-call 24x7 support as needed in the event of an IT system outage or failure.
  11. Continue learning and professional growth and development through ongoing education and conferences related to technology advances. 
  12. Perform other duties as assigned. 
Non Essential Functions
  • Understand and support TAC’s IT strategies, including security and business continuity.
  • Research new and innovative solutions to address technical needs.
Experience / Education Requirements
  • Bachelor’s degree in computer science, information systems or related field.
  • Minimum of three years’ experience in information technology required. 
  • Minimum of two years’ experience managing an IT help desk or service desk team
  • Experience and proficiency in diagnosing and resolving technical issues with a variety of hardware, software programs and networking structures, including:
    • Remote desktop support
    • Virtualization technologies (VMware, Hyper-V, etc.)
    • Microsoft Server (all versions)
    • Microsoft Exchange / Hosted Exchange
    • Microsoft Operating Systems (Windows 7-10)
    • Active Directory
    • Networking Security (including Cisco, Fortinet)
    • Backup Solution Software
    • Shor
    • et
    • el or Cisco Phone Systems
    • Encryption Software 
  • Preferred certifications include:
    • Microsoft Certified Information Technology Professional (MCSE or MCITP)
    • VMWare Certified Professional (VCP)
    • Certified Information Systems Security Professional (CISSP)
    • Cisco Certified Network Associate (CCNA)
Other Skills & Abilities
  • Position requires excellent leadership skills, including team building, mentoring, meeting management, ability to translate IT concepts for end-users and focus under pressure.
  • Must function independently with minimum supervision, including researching and solving technical issues and be able to handle multiple simultaneous projects with deadlines. 
  • Position requires excellent communication skills, both written and verbal, in person and remotely, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
  • Position requires a high degree of professionalism, confidentiality and courtesy in representing the department, both internally and in its contacts with members and vendors.  
  • Excellent time-management and prioritization skills required. Must be highly organized, pay attention to detail and deliver exceptional follow-through.
  • Must demonstrate a proven ability to quickly build relationships and earn the trust of end-users and management. 
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned. This job description is subject to change any time.

Please send cover letter, salary requirement and resume to . No phone calls, please. 


Please send cover letter, salary requirement and resume to . No phone calls, please. ​​Applicant Federal Postings

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